Better Together: Support
For help or to report a concern, email jan.jirasek@proton.me. Include your app version and a description of the problem. Share only information you want the developer to receive; private photos and invitations are not needed for most support requests.
We check reports daily and aim to respond within 48 hours. Resolved correspondence is deleted after 90 days unless needed to address an ongoing issue or meet a legal obligation.
Partner safety
Use Settings → Safety & data controls to block a partner or remove data. A report alone does not block someone. Remote sharing ends only once iCloud confirms the operation. If a request is waiting, reopen the app with an internet connection and use Retry now.
Sync and updates
Use the latest version on both phones. If a shared space requires an update, install the update without deleting the app. Unsynced changes remain saved on your phone. Contact support before resetting anything if data appears missing.